marketingwebshop admin
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Marketing / Webshop admin

Overseeing online orders and product offers, ensuring sales are maximized and products delivered effectively.

Main duties / key accountabilities

Webshop sales & administration:

  • Manage and monitor daily online orders, undelivered orders, invoices, credit notes, refunds, exchanges, customer emails/requirements.
  • Stock handling – guarantee that sufficient products are on stock.
  • Answering incoming calls from prospects & customers, ask questions to understand customer’s requirements
  • Provide information about product’s features, prices etc. and present their benefits.
  • Persuade the customer to buy by demonstrating how products meet their needs.
  • Keep records of calls, sales and useful information.
  • Create sales reports.
  • Cold calling customers & prospects to sell company products.
  • Create phone directory targeted lists.
  • Maintaining high & continuous product knowledge.
  • Track traffic and sales performance throughout the whole website amending where necessary to increase sales.
  • Close collaboration with field salesmen, accounting department, warehouse manager & order processing department.
  • Responsible for webshop content, review & update.
  • Update SAP & C4C in daily bases.

 Marketing tasks:

  • Support marketing Manager in organizing various projects.
  • Web-site renewal and maintenance.
  • Mailing lists maintenance & Direct mails preparation & send-out.
  • Social Media understanding and use.
  • Preparation, participation and coordination fairs, conferences & in-house events.
  • Assist in the creation of marketing literature (brochures, leaflets, business cards etc), using various tools.
  • Assist in the creation of marketing reports.
  • Communicate directly with clients for marketing campaigns.
  • Translation of press releases, leaflets, brochures and articles for publication in trade press, as well as other material originating from our HQ.
  • Create & Editing Presentations for conferences, fairs & internal use.

In addition to the duties and responsibilities listed, the job holder may be required to perform other duties assigned by the Marketing Manager. 

Core Competencies:

  • Online affinity
  • Strong coordination skills
  • Creativity to develop the shop and make it successful
  • Strong communication skills
  • Good organizational skills
  • Results orientation
  • Strong sense of ownership

Requirements:

  • Good understanding of sales principles
  • Demonstrable ability to multi-task and adhere to deadlines
  • Well-organized with a customer-oriented approach
  • Excellent knowledge of MS Office, computer software and online applications (CRM tools, Online analytics, Google Adwords etc.)
  • Exquisite communication and people skills
  • High verbal and written communication skills in English and Greek

 Please send us you CV at: humanresources@jungheinrich.gr using the email title: Marketing / Webshop Admin.

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