Webshop admin

Main duties / key accountabilities

Webshop sales & administration:

• Manage and monitor daily online orders, undelivered orders, invoices, credit notes, refunds, exchanges, customer emails/requirements.
• Stock handling – guarantee that sufficient products are on stock.
• Answering incoming calls from prospects & customers, ask questions to understand customer’s requirements
• Provide information about product’s features, prices etc. and present their benefits.
• Persuade the customer to buy by demonstrating how products meet their needs.
• Keep records of calls, sales and useful information.
• Create sales reports.
• Calling customers & prospects to sell company products.
• Create phone directory targeted lists.
• Maintaining high & continuous product knowledge.
• Track traffic and sales performance throughout the whole website amending where necessary to increase sales.
• Close collaboration with field salesmen, accounting department, warehouse manager & order processing department.
• Responsible for webshop content, review & update.
• Update SAP & C4C in daily bases.
• Communicate directly with clients for webshop marketing campaign

Core Competencies:

• Online affinity
• Strong coordination skills
• Creativity to develop the shop and make it successful
• Strong communication skills
• Good organizational skills
• Results orientation
• Strong sense of ownership

Requirements:

• Good understanding of sales principles
• Demonstrable ability to multi-task and adhere to deadlines
• Well-organized with a customer-oriented approach
• Excellent knowledge of MS Office, computer software and online applications (CRM tools, Online analytics, Google Adwords etc.)
• Exquisite communication and people skills
• High verbal and written communication skills in English and Greek

 Please send us you CV at: humanresources@jungheinrich.gr using the email title:  Webshop Admin.